This article will give you information about how to talk to a member of our customer experience team about our subscriptions, products or services.
Important: Before you contact us, please check our knowledge base articles. You can search for help articles by entering a few keywords into the "Type here..." box above.
Chat with us
Chat is open, click the button below.
This is often the quickest and easiest way to resolve your query.
Email us
You can use the form below to send us an email.
We aim to reply to emails within 7 working hours, but please allow up to two working days for a reply. We work 9am to 5pm, Monday to Friday.
Talk to us on the phone
We offer swift service via live chat and email, but if your query is very urgent or you can't use our online services you can contact us via phone.
The number to call depends on the product you are contacting us about. If you are dialling from outside the UK replace the initial zero with +44.
Content on this page last reviewed or updated: 13 February 2026
Content on this page next due for review: 13 August 2026