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Why do I get a blank screen when trying to play puzzles on Puzzler.com?

In order for our puzzle code on Puzzler.com to load and save state of play, it uses device cookies and memory, therefore if device browser is set to "Private" our interactive puzzles cannot load.

To rectify, simply check the following settings:

  1. Launch Safari browser via device icon.
  2. Select double window icon at the top right of device in browser window.
  3. Disable highlighted ‘PRIVATE’ option at the top right of window. (Highlighted means ‘PRIVATE’ browsing is enabled, which means that many interactive games cannot load where they require ability to save state of play.)

If the above does not work, then it may be that your main device settings have restricted access to our site, therefore please follow the below instructions:

  1. Select device "Settings" icon.
  2. Scroll down left-hand side menu.
  3. Select "Safari".
  4. Select "Block cookies" under "Privacy & Security settings" on right side menu options.
  5. Select the "Allow from websites | Visit" option.

 

Content on this page last reviewed or updated: 23 July 2025
Content on this page next due for review: 23 January 2026