Between Friday 4 September and early Sunday 6 September we experienced problems taking card payments on the Puzzler website.
Users trying to make a card payment were shown an error message about a "Payment Application Error". This impacted customers making new purchases or attempting to renew a subscription by card.
Card payments on our other websites, including the DC Thomson Shop and Beano Shop, were not impacted. Purchases of subscriptions paid for by Direct Debit were not impacted.
The issue is now resolved but we are monitoring it closely. If you tried to transact on the Puzzler website between these dates you can now try again.
What if I continue to have problems with Puzzler.com card payments?
Subscriptions for 15 of our Puzzler titles are available via the DC Thomson Shop puzzle magazines category where you can pay by credit or debit card as well as Direct Debit. The Puzzler annual is also available via the DC Thomson Shop.
Puzzler subscribers who wish to renew a subscription and pay by card can do so via our multi-brand magazine account management tool by clicking the button below:
Please let us know of any further payment issues on Puzzler.com by contacting us.
Content on this page last reviewed or updated: 6 September 2026
Content on this page next due for review: 7 September 2026