Why is my international payment failing?

International payments can fail for a variety of reasons, with address verification failure being among the most common. This occurs when our payment system cannot validate the billing address provided. Typically, this is due to the billing address being incomplete or incorrect, or because the postcode or zipcode does not align with the format required for your country.

If you encounter this payment error, try using a different card, this may resolve the issue. Alternatively, you can contact our customer experience team who can complete your payment securely over the phone.

Content on this page last reviewed or updated: 4 September 2025
Content on this page next due for review: 26 September 2026